Health 

Where to go when you're feeling unwell ?
Feeling unwell is never fun and can be a worrying and even frightening experience. However, there are many places you can go to for medical advice and support. 

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Follow the simple flow chart below to find out which service is best for you

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Please remember

Please remember: Keep the Emergency Departments for emergencies. Emergency Departments are busy places and patients are treated on a needs basis. Emergencies and severe illnesses will take priority over more minor complaints. Sometimes this can mean waiting times of several hours, depending on the seriousness of your condition. For minor illnesses and injuries, please seek advice from Healthline, your GP or after hours doctor in the first instance. Don't wait till it's an emergency. Get care soon. 
The Ministry of Health website explains everything about health in New Zealand. This is the best place to find out about the New Zealand health system and all you are entitled to. www.health.co.nz ​

General Practitioners

The General Practioners work in medical practices which are open Monday – Friday. Most of these practices are between the hours of 8.30 am – 5 pm. 

Mount Maunganui

•  The Doctors Bayfair 42 Girven Road, Mt   Maunganui, Mount  Maunganui   3116   Contact:07 572 6800                          Dr. Gwenda Naepi is the acute doctor at Bayfair 
• Girven Family Practice 83, Girven Road, Tauranga 3116 Contact: 07 575 5009       Dr.Bushra Wahid practices at Girven Family Practice  
• ​Mount Medical Centre 257 Maunganui Road, Mount Maunganui 3116 Contact: 07 575 3073
•  ​Farm Street Family Health Centre 47 Farm Street, Mount Maunganui 3116 Contact: 07 575 4001 Dr Wendy Huang practices at this centre 
• Dee Street Medical centre 4 Dee Street, Mount Maunganui 3116 Contact: 07 575 4057

Papamoa

• Papamoa Beach Family Practice 5 Golden Sands Drive, Papamoa Beach, Papamoa 3118
  Contact: 07 542 1104 
  ​Dr.Vishad Chaturthy practices at this centre
• The Doctors Papamoa 26 Gravatt Road, Papamoa Beach, Papamoa 3118 Contact: 07 572 6002 Dr.Firas Nasr & Dr.Ram Naidu at The Doctors Papamoa
  
• Consult 365- Papamoa Accident & Medical Walk-in centre ( Nurse led practice open 7-days, 8am - midnight)   3 Palm Springs Boulevard, Pāpāmoa Beach, Bay of Plenty 3187 Contact: 07 2224144 
  
• Te Manu Toroa 35E Hartford Avenue,Pāpāmoa Contact: 07 574 9830 Dr Swomia Parmaban Francis is at this practice
  
• Tara Road Medical centre  1 Tara Road, RD 1, Papamoa Beach, Te Puke 3187 ​Contact: 07 542 2277 

Tauranga

Important numbers

• Healthline 0800 611 116 
  
• Plunket Line 0800 933 922 This is a 24 hour phone line that offers advice to parents. 
  
• National Poisons Centre 0800 764 766 
  
• Parent Help Line (04) 499 9994 or 0800 568 856 ​
  

• The Doctors Tauranga 434, Devonport Road Tauranga Contact:  : 07 928000 Dr. Dipankar Saha is at the Doctors Tauranga
• Gate Pa Medical centre 1005 Cameron Road Gate Pa, Tauranga Contact: 07 5784309 
• Epic Health Medical Practice ​32, Willow Street Tauranga 3110 Contact: 0800 374254 
• Hairini Family Health centre 29A Hairini Street, Hairini Tauranga 3112 Contact:07 5446234 
• Tend Tauriko Medical Centre 2 Taurikura Drive  Tauriko, Tauranga 3110 Contact: 07 5790144 Dr. Charmaine Singh practices at this centre
• The Doctors Bureta 76, Bureta Road Otūmoetai, Bureta 3110 

        Contact: 07 5767912 

• Otumoetai Doctors 506 Otumoetai Road Otūmoetai, Tauranga 3110 Contact : 07 5762321 
• The Doctors Welcome Bay 2 Awanui Place, Welcome Bay 

         Tauranga 3112 Contact: 07 9280962 

• Healthcare on Fifteenth Avenue 51, Fifteenth Avenue Tauranga South, Tauranga 3112 Contact: 07 578089 
• ​Bethlehem Medical Centre 16, Bethlehem Road, Bethlehem Tauranga 3110 Contact: 07 5764883 
• Tend Bethlehem Town Medical Centre Centre 19 Bethlehem Road Bethlehem, Tauranga 3110 Contact: 07 5790144 
• Te Manu Toroa Tauranga Moana City Clinic 11 Tebbs Lane 

         Courtney Road, Gate Pa Tauranga Contact: 07 571 2017 

• Bethlehem Family Doctor 14 Elder Lane, Bethlehem,  Tauranga 3110 Contact: 07 5791248 
• Ngati Kahu Hauora GP service 69 Carmichael Road, Bethlehem,  3110 Contact:07 576 0160 

Health Services for children

Health Services for the elderly

• a midwife during pregnancy, labour and up to the first 6 weeks after birth doctor (GP) and practice nurse services (through a general practice team) Well Child Tamariki Ora Services 
• a Plunket nurse or a similar service to help make sure that you and your child are doing well. The nurse will support you from when your child is around 6 weeks old until they are 5 years old a dental therapist or community dentist (through Community Oral Health ​Services Phone 434 6170) 

There are many services available to support older people so they can continue to live in their own home. A GP will be able to assist you with these services. If independent living is no longer possible, in contrast to other cultures, NZ older people often go into rest homes rather than being cared for by their families. Depending on the amount of money / assets you own, the rest home care may be free or you may have to pay. In the Bay of Plenty there are 26 Retirement  Villages, the list can be found here https://www.agedadvisor.nz/ 
New Zealand has facilities dedicated to providing specialized care for individuals with dementia who require more intensive support. These may include dementia care units within residential care facilities, retirement villages with dementia-specific services, and specialized dementia care homes. Age Concern is the agency which supports older people to have a healthy lifestyle full of opportunities and protection from harm. Ph 434 7008 

Patient rights

In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers' Rights or "the Code". 
Call 0800 55 50 50 and ask for a health and disability advocate or email [email protected]. ​

Health Directories

Mental Health and Addictions Tauranga Health and Disability/SociaI Services Directory